This week was a little slower than the past two weeks. For that I am thankful. I love to be busy but so busy that I can’t recall what I did or what day I did it on…that’s too busy.
We met with our accountant who is awesome. Refund? yes. Large refund? No. Anything is better than having to pay the State and Federal governments more money than I already pay them.
Earlier in the week I had an interesting conversation or should I say lively debate with some professional peers regarding the importance of the provision of the highest level of customer service. No exceptions. I’m not saying one needs to give away the farm but it’s important to listen to your clients and understand their needs. It amazes me what we allow to pass for “good customer service.” Once you have listened and believe you have a good understanding of your client’s needs, ask more questions to clarify and make sure both parties are on the same page. Too often we take such things for granted in the hopes of gaining a new client. When we don’t allow excellent customer service to shine through that leaves an unhappy customer to share his or her unhappiness with the world. As fast as communication travels with Twitter and Facebook we can develop a wounded reputation in a matter of seconds.
On another note, Winter seems to be on it’s way out. Mother Nature played a dirty trick on us and gave us all that false hope when she gave us warm temperatures for a few days and then threatened us with a storm eventually dropping a couple inches of heavy, wet snow on us. Damn you! Temperatures are beginning to slowly inch their way up to what most people would describe as civilized and livable. Ice has gone from the center of the Erie Canal and it continues it’s daily slow retreat toward shore. Another week and I can get my kayak into the water. Soon the ice boom will be removed and Lake Erie will allow the hundreds of square miles of ice to retreat the confines of the lake and make its long journey down the upper Niagara River before falling to its death over Niagara Falls. The sun has made an appearance or two leaving me wondering out loud if there really is hope for a sun filled Spring without snow and providing beautiful weather for the many brides and grooms who will be entering into matrimonial bliss.
I spent Saturday with my dad. We drove to Rochester and stopped at Hahn Photographic where I picked up a few things. I like Rochester. The city always appears to have more going on than does Buffalo. I love Hahn Photographic. Beautiful store, lots of stock and not at all cramped with great store personnel. Before we drove home we stopped at the Summerville Grill in the Town of Summerville, NY. We enjoyed a couple of Rubens and a couple of Guinness’. The weather Saturday was awesome as well. Nothing but sunshine. Not a cloud in the sky.
This past week gave us some bad news. Nancy’s dad took a turn for the worse. He’s been in a nursing home for the past year after his dementia grew worse and diabetes forced the partial amputation of his right leg. He developed a fever and his temperature spiked at 104. He responded to the treatments and for now he seems to have stabilized. Meanwhile we have increased the time spent with him. As I sat with Nancy and her mom I thought of my grandmother who had passed away just two years ago in the same nursing home. I remind myself daily of the importance of enjoying and living life to its fullest. Paul worked hard his entire life and enjoyed several years of retirement before Alzheimer’s and physical disabilities began to take their toll.
Thanks everyone for stopping by and for reading. Enjoy your week.
Namaste.
Christopher
